We have altogether three types of orders. Pre-Order, Custom and In stock.

• Pre-Order / Custom: If the MOQ of a single product is reached, you can place an order directly on the website. If the MOQ of a certain product has not been reached and batch mixing is required, please contact [email protected]. We will assist you in placing the order.

Navigate our products and categories around the site, and add them to your shopping cart. Choose the product you want to order, and click "Place Order" to proceed.

• In stock: Instock products will be updated from time to time. The MOQ depends on the inventory quantity. You can place an order directly on the website.

We’d be happy to assist you! You can contact our sales team through any of the following channels:

Phone / WhatsApp: +852 5223 1737

Facebook / Instagram: @macnnhk

Live Chat on Our Website: Click the chat button in the bottom-right corner of the screen

Email: [email protected]

A dedicated agent will get back to you within one business day, usually much sooner. We look forward to helping you with your order!

1. Whole Batch: Reach the MOQ of each individual product .

The MOQ for each series of products is different. Take Hot wheels as an example. For the Silver series, it is usually 400 PCS; for the Gold series, it is usually 320 PCS. Please refer to the MOQ on the product detail page for the exact figure.

2. Mixed Batch: Single order amount exceeds 2000 USD.

If your order arrives with damaged packaging or damaged cards, please email us at [email protected] or [email protected]. Please include:

• Your order number;
• The total number of damaged cards;
• Clear photos of the damaged packaging or cards.

Our team will review your case and provide an appropriate resolution, which may include compensation. We will work to make it right and appreciate your patience while we review the matter.

Please contact us at the first time. We will help you deal with it and get the items resent next time.