Last Updated: [8/1/2025]

At HONG KONG MACNN INTERNATIONAL GROUP LIMITED (referred to as "MACNN HK", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This User Data Deletion Policy explains how we handle the data we collect, how long we retain it, and how you can request the deletion of your personal data.

1. Types of Data We Collect

When you use our website www.macnn.xyz, we collect and store various types of information to improve your experience and provide you with services. This includes:

IP Address: We log your IP address for security and analytic purposes.

Cookies: We use cookies to store information about your browsing history on our website, enabling us to offer a more personalized user experience.

Order and Shipping Information: We retain records of your past orders, delivery addresses, and related information to process future orders and manage your account.

2. Data Retention

We retain your personal data as long as necessary for the fulfillment of the purposes for which it was collected. Specifically:

IP Address: We retain logs of your IP address for a period that helps us track security issues and enhance site functionality.

Cookies: Cookies are stored temporarily or as long as necessary to maintain user sessions or preferences. You can manage or delete cookies via your browser settings.

Order and Shipping Information: We keep a history of your orders and shipping details for the duration of your relationship with us. This allows us to provide customer support, issue refunds, and facilitate future purchases.

3. How to Request Deletion of Your Data

If you wish to delete your personal data, you may contact us using the following methods. Upon receiving your request, we will take appropriate actions to delete or anonymize your data, subject to applicable legal requirements and our retention policies.

Email: Send your data deletion request to [email protected].

Online Contact Form: You may also use the contact form on our website to submit your request.

Please specify the data you wish to delete, and we will respond as soon as possible. Depending on the type of data and our retention obligations, certain data (such as transactional records) may need to be retained for a specific period due to legal or accounting requirements.

4. Exceptions to Data Deletion

Please note that there may be some limitations on the deletion of your data in certain situations:

Legal Obligations: We may need to retain certain data for legal or regulatory purposes, including tax and financial reporting.

Pending Orders or Disputes: If you have active orders, refunds, or disputes, we may need to retain your order and shipping data until the issue is resolved.

Technical Requirements: Some data may be retained in backup systems or logs for technical and security reasons, but we will take appropriate steps to minimize the retention of such data.

5. Impact of Data Deletion

When your personal data is deleted:

You may lose access to certain services on our website, such as order history and personalized recommendations.

We will no longer be able to send you updates about past orders or process new orders using your saved shipping details unless you provide that information again.

6. How to Manage Your Cookie Settings

You can manage cookies through your browser settings. Most browsers allow you to:

View and delete stored cookies.

Disable or block cookies from certain sites or all sites.

Please note that disabling cookies may affect your user experience and prevent certain features of our website from functioning correctly.

This User Data Deletion Policy explains how we handle your data, how to request deletion, and any exceptions that might apply. If you need further assistance or have concerns, feel free to contact us.

This content can be adjusted to reflect your specific data practices and legal obligations. Feel free to modify it based on your needs.