Last Updated: [8/1/2025]

Welcome to www.macnn.xyz, the official online platform for HONG KONG MACNN INTERNATIONAL GROUP LIMITED (referred to as "MACNN HK", "we", "our", or "us"). By accessing and using this website (the "Site"), you agree to comply with the following Terms of Service (the "Terms"). Please read these Terms carefully before using the Site or purchasing any products. If you do not agree to these Terms, please refrain from using the Site.

1. Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:

In any way that violates applicable national or international laws or regulations.

To transmit any harmful, offensive, or unlawful content.

To exploit, harm, or attempt to exploit or harm others, including minors.

To interfere with or disrupt the operation of the Site or its associated networks.

2. User Account Registration

To access certain features of the Site, such as making purchases, you may need to create an account. When you register an account, you agree to provide accurate, current, and complete information, including but not limited to:

Personal Information: Name, email address, and phone number.

Business Information: Company registration name, tax number, business address, and other relevant commercial data (if applicable).

Shipping Information: Delivery addresses for purchases, including the recipient’s name, contact details, and shipping address.

By registering, you also acknowledge and accept that we may collect and process your information as outlined in our Privacy Policy.

3. Product Information and Pricing

We strive to provide accurate descriptions and images of the products on the Site. However, we cannot guarantee that all product descriptions, pricing, or images are error-free. Prices and availability are subject to change without notice. All prices are listed in the currency applicable to your location.

4. Intellectual Property Rights

Copyright: All images, product descriptions, and content on the Site, including watermarked images, are the intellectual property of MACNN HK or its affiliates. Any use of these images and content must include appropriate attribution to us, including the relevant watermark or tagging our official account or website (@macnn).

Trademarks: "MACNN HK" and related logos, marks, and designs are trademarks of HONG KONG MACNN INTERNATIONAL GROUP LIMITED and are protected by law. You may not use these trademarks without our written permission.

5. Payment and Transactions

Accepted Payment Methods: We accept payments through credit cards, PayPal, and other online payment platforms.

Currency: Prices are charged in the currency applicable to your region.

Order Confirmation: Your order will be confirmed via email once the payment is successfully processed. If there are any issues with your payment, we will notify you as soon as possible.

6. Shipping and Delivery

Shipping Locations: We currently ship to various countries and regions. Shipping charges and times will vary depending on the delivery address.

Warehouses: Our products are stored and shipped from our warehouses in Hong Kong and Shanghai. Delivery times may vary based on the location of the warehouse and the destination.

Customs and Duties: For international orders, you may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the buyer.

7. Communication and Customer Support

For any inquiries, product support, or issues with your order, you can contact us using the following methods:

Email: [email protected]

Phone / WhatsApp: 852 5223 1737

Facebook/Instagram: You can also communicate via your connected social media accounts.

Our customer support team is available during working hours, Monday to Friday, from 9:00 AM to 6:00 PM (GMT+8). Please note that we are closed on public holidays according to the policies in your country. Outside of working hours, we encourage you to send us an email, and we will get back to you as soon as possible.

8. Return and Refund Policy

Returns: If you are not satisfied with your purchase, you may return the item within [Insert return period, e.g., 30 days] of receiving the goods. The product must be unused and in its original packaging.

Refunds: Once we receive the returned item, we will process your refund in the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.

Please refer to our Return and Refund Policy for detailed information.

9. Limitation of Liability

To the fullest extent permitted by law, MACNN HK will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue arising out of or related to the use of the Site or purchase of products, even if we have been advised of the possibility of such damages.

10. Changes to the Terms

We reserve the right to modify, update, or change these Terms at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon publication. Your continued use of the Site after changes have been made constitutes your acceptance of the updated Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved in the courts of Hong Kong.