At MACNN HK, we value your satisfaction and aim to provide high-quality service. We do offer returns and exchanges under specific conditions, which are outlined below:

✅ Eligible Return & Exchange Situations

Returns or exchanges can only be accepted when the issue is caused by us, including but not limited to:

  1. Incorrect Items Shipped The product received does not match your order (e.g., wrong model, color, quantity).
  2. Damaged Goods Due to Improper Packaging Items that are damaged or broken due to inadequate or faulty packaging on our end.
⚠️ Returns or exchanges will not be accepted for issues caused by the customer, such as incorrect order information provided, mishandling after delivery, or changes of mind.

📝 Return Procedure

  1. Report the Issue Within 3 Days of Receipt Please inspect your goods upon arrival. Any claims must be submitted within 3 calendar days after delivery.
  2. Photo & Video Proof Required Before returning any items, you must provide clear photos and/or videos showing the issue (e.g., incorrect product, damage). Send the materials to our customer service for verification and confirmation.
  3. Return Authorization Once we confirm the issue, we will initiate the return/exchange process. We will coordinate with our logistics partner to arrange a pickup at your designated address.

🚚 Damages During Shipping

If goods are damaged or lost during transportation (not caused by packaging or sorting), please:

  • Notify us immediately.
  • Provide supporting materials, including photos, videos, waybill numbers, and a damage report, if possible.

We will submit a compensation claim to the shipping carrier on your behalf.

⚠️ Please note: If the shipment was previously under-invoiced, the maximum compensation will be limited to the declared invoice amount — regardless of the actual product value.

📦 Packaging for Returns

Returned items must be repacked securely to avoid further damage. Any secondary damage during the return transit may affect your eligibility for a full refund or exchange.


If you have any questions or need further assistance regarding returns or exchanges, please contact our support team at:

📧 Email: [email protected]

📞 Phone: +852-5223-1737

🌐 Website: www.macnn.store

Thank you for your trust in MACNN HK.